Customer Communication: How to Recognize What Clients Really Want?

At MONLIS Schule in Munich, we know that the beauty industry is not just about technique but also the art of communication. Our instructors teach students how to better understand their clients to build trusting relationships and achieve the best results. The ability to grasp the desires and needs of clients is key to the success of a nail or pedicure specialist. However, clients often do not know exactly what they want, or they struggle to articulate their wishes clearly. At MONLIS Schule, we teach techniques that help our students uncover what clients really want through targeted communication and psychological insight.

1. The Art of Listening at MONLIS Schule: Active Listening and Asking the Right Questions

One of the most important skills taught at MONLIS Schule is active listening. Our students learn that clients not only want great results but also the feeling of being heard and understood.

• Active Listening: We teach students not just to listen to what the client says but also to pay attention to non-verbal signals such as facial expressions, gestures, and tone of voice. This helps our students better understand the client's feelings and expectations.

• Ask the Right Questions: At MONLIS Schule, students learn to ask open-ended questions that help clients express their desires. Instead of asking “Do you like this color?” we encourage asking, “What exactly do you like about this color?” or “How do you envision the final result?”

• Repeat and Summarize: We teach our students to repeat the client’s statements in their own words to ensure they understand the wishes correctly. For example, “If I understand you correctly, you want a natural look with a light shine?” This approach helps the client feel heard and understood.

2. Observation and Empathy: The Foundation of a Customer-Centric Approach at MONLIS Schule

At MONLIS Schule, we teach that expressed client wishes often conceal deeper needs. Our students learn to be observant and empathetic to identify these hidden needs.

• Recognize Emotions: During their training, future specialists at MONLIS Schule learn to recognize clients’ emotions and understand that there may be underlying insecurities or fears behind their words. A client who emphasizes the importance of a well-groomed appearance may deeply wish to appear professional and earn respect.

• Observe Non-Verbal Signals: We train our students to pay attention to body language, eye contact, and other non-verbal cues. This helps them better understand when a client feels unsure and may need extra support or consultation.

• Show Empathy: At MONLIS Schule, we emphasize the importance of empathy. Statements like “I understand that this is important to you” create a trusting atmosphere and strengthen the relationship with the client.

3. Visualizing Desires: MONLIS Schule’s Approach to Client Communication

At MONLIS Schule, we actively use visual methods to help clients better define their choices. Our students learn how to effectively use examples and visual tools when communicating with clients.

• Show Examples of Work: We encourage our students to show clients photos of their previous work to understand their tastes better. This method helps avoid misunderstandings and ensures that the client’s expectations are met.

• Gather Inspiration from the Client: Students at MONLIS Schule learn to ask clients to share inspiring images from social media or magazines they like. This helps to better understand what the client wants and avoids discrepancies in vision.

• Use Digital Tools: Our instructors teach the use of apps and programs to visualize potential results. This allows the client to see options immediately and make adjustments before the work begins.

4. Overcoming Psychological Barriers: What We Teach at MONLIS Schule

Sometimes, clients hesitate to express their true desires. At MONLIS Schule, we teach how to create an atmosphere of trust and openness so that clients feel comfortable expressing their ideas.

• Create a Comfortable Atmosphere: In our school, we teach students how to create a welcoming and relaxed environment for clients. Casual conversation helps reduce tension and set the client in a positive mood.

• Avoid Judgments: At MONLIS Schule, we teach that clients should not feel judged for their ideas. Even if the wishes seem unusual, it is important to remain open and listen to the client.

• Positive Communication: We stress the importance of using positive phrases and supportive statements. Instead of focusing on flaws, it is better to highlight the possibilities and advantages of the desired changes.

5. Flexibility and Adaptability: Core Training at MONLIS Schule

At MONLIS Schule, our students learn that every client is unique, and a successful nail or pedicure specialist must be flexible in adapting their approach to each client’s needs.

• Adapting to the Client: We teach our students to be willing to adjust techniques or use different materials if required by the client’s wishes. For example, clients with sensitive skin may prefer hypoallergenic materials.

• Offer Alternatives: If the desired style is not feasible, students at MONLIS Schule learn to suggest similar options and explain their benefits.

• Seeking Feedback: During training, we teach students to actively seek feedback from clients, which helps improve the work and increase satisfaction.

At MONLIS Schule, we believe that the psychology of customer communication is an integral part of a beauty specialist’s work. We teach our students to listen actively, understand hidden client needs, and communicate their desires effectively. This approach ensures high-quality service, strengthens client trust, and encourages their return. Join MONLIS Schule and learn not only the techniques of nail care but also how to succeed as an expert in client communication.